We do accept the returns of unused items purchase on authorised website. We cannot accept an item that has been opened, unless the product is damaged or defective.
- Item (s) must return to us in their original condition within 14 days after the date of receiving the parcel. Products must be unopened and in original packaging, with all accessories and leaflets.
- If the product is out of stock, the company will start the refunding process immediately. The refund payment normally takes 7-14 business days after the date that the products have arrived the warehouse and have been checked.
- If your order contained Gift with Purchase (GWP), the GWP must also be returned. If the GWP is not returned with the original product, we regret to inform that your refund will not be processed.
- If a Gift Set is being returned, all products in the Set must be returned.
- Shipping fees of returned packages is non-refundable.
- Refunds are made to the original form of payment within 14 business days from the date of our Warehouse reception of your return parcel. An email will be sent to notify you on the status of refund.
Free! shipping fee every order via Kerry Express. Orders placed online will be received 3-5 days (7-10 days during a high delivery volume) depends on the destinations.
Your order will be proceeded once the payment is successul. The products will be delivered to the informed address in order information. The Body Shop reserves for the right not to change delivery address.